Considering participating online?

The 24th Annual Australasian Menopause Society Congress will be presented in a ‘hybrid’ format; both at Hilton Adelaide and broadcast online.

The 2021 AMS Congress Online Portal will remain open for 3 months post congress, for delegates to be able to log back in and view any content they were not able to view at the time of the congress.

You will have the option to register to attend onsite at Hilton Adelaide or for those unable to travel, ‘online’ registrations are available where all congress content can be accessed easily online, such as:

  • Sessions
  • Menopause Essentials Update Program (separate registration)
  • Q&A with speakers
  • Access to connect with other delegates and sponsors/exhibitors

 Note: all attendees – both those registered to attend onsite and online – will have access to the online congress portal.  Please note if you have a day registration you will only be able to access the sessions from the day of your registration. 

We have invested in the most innovative technologies to provide you with the best possible interactive physical and online congress. You will experience connection with colleagues either in-person or from the convenience of your home or office.

Below we endeavour to answer some common questions about hybrid conferences, however, if there is something we’ve missed, please get in touch.

How it looks online for DELEGATES

How it looks online for SPONSORS

Hybrid Event

Hybrid conferences make it simple to meet, communicate, learn, and connect when some people are unable to come together physically at an event.

Featuring an online component where the conference content is broadcast allows people to participate from anywhere in the world – in fact, it is likely that you will have the chance to engage with an entirely new global audience of industry colleagues.

Hybrid conferences allow professional development and education to be delivered ‘remotely’, and provide an important opportunity to share and engage with industry colleagues and providers, in a convenient environment.

A registration link will be sent to you by email prior to the event. Please check your junk folder.

If you do not receive the email at least the day before the event, please contact

Program & Presenting

Onsite attendees will be able to ask questions verbally or through the Q&A function in the online portal. Online attendees will have the opportunity to ask questions via the text function in the online portal.

Questions throughout the session will be moderated by the session chairperson.

The program will be held in Australian Central Daylight Time (ACDT).

To check your timezone please click here.

The congress program will feature a combination of live and pre-recorded presentations with live Q & A.

A Welcome Reception and Dinner will be available for onsite attendees.

If attending onsite you will present at the congress. If attending online you will provide a pre-recorded presentation and join the online portal to participate in a live Q&A.

Guidelines and instructions for presenting will be sent to you in the lead up to the event.

Please contact the Conference Design team at with any presentation questions.

Software & Technical Information

If you will be participating in the congress from within your workplace, you will need to ensure that your workplace firewall does not block access to the streaming platforms of the sessions and networking functions. You should check access with your IT department as early as possible as it may take a few days or weeks for your request to be processed.

Below is a list of all the streaming platforms that will be used during the online congress. Your IT department will need to allow these programs to enable you to access the online events.

*These are not weblinks and cannot be tested through pasting them into an internet browser

  • AirCast
  • Vimeo
  • Twilio
    • The IP addresses used for Twilio REST APIs are highly dynamic, and span a large range, so it’s impractical to list each of them. Instead we recommend you allow all outbound HTTPS traffic to any * subdomain
  • Vonage

Please note: If you are accessing the platform using Google Chrome, then you should experience no issues gaining access to the online congress portal from within your workplace. If the above sites are not allowed, then your organisation may block access to the streamed presentations and congress sessions and you will not be able to watch any of the sessions.

If you have any concerns about accessing the online congress portal, please email

You will not need to download specific software to participate in the event. You will be provided with a web-link prior to the commencement of the event to our online conference system called OnAIR.


  • You will be required to use Google Chrome internet browser to access the portal.
  • Provides full online support before and during the event for attendees, speakers, session chairs and exhibitors.

The OnAir platform works best on Chrome. For optimal use of the platform you will need to access the OnAIR portal on a PC and in Google Chrome.

Click the below image to install Chrome.

At online or ‘virtual’ exhibitions, delegates can engage one-on-one with exhibitors. Exhibitor information, downloadable brochures, exhibition opening times, engagement in ‘instant meetings’ with exhibitors are just some of the features available to all delegates via the online platform.

Through the ‘contact exchange’ feature, exhibitors have access to a ‘Lead Generator’ which allows exhibitors to capture specific information from delegates (who have given consent), for follow-up communication post-event.

The Meeting Hub is a feature of the online system which allows you to engage in real-time discussions with other attendees and exchange contact details.

Users can communicate via direct message, live chat, video call, arrange set meetings, and export the contacts they have gathered, at any point throughout the event. When using Meeting Hub delegates search for attendees, request meetings, and once accepted, engage in video conversations.

Sponsor and exhibitor representatives are also permitted to access the meeting hub.

This will refresh the portal data and can fix many issues such as:

  • Profile picture not updating
  • Sessions not working or showing an incorrect video
  • Changes made to the timeline that aren’t displaying for the attendee
  • Audio/video issues.

This is generally one of the first steps you should follow if you are experiencing technical difficulties.

Click the below image to enlarge.

Open the page inspector in your browser.

This can be done by:

  • Right-clicking on the page and selecting inspect
  • Pressing F12
  • Pressing Ctrl + Shift + I

A window will open in your browser.

Right-click on the refresh button, found to the left of the URL bar, and select Empty Cache and Hard Reload.

Click the below image to enlarge.

To check these settings have been allowed:

  • Right-click on the padlock icon in the URL bar.
  • Make sure the Microphone and Camera are both set to allow.
  • Changing these will block your browser from using these devices.
  • Clicking on Site Permissions bring you to the full Site Permissions page for the Chrome browser.

Click the below images to enlarge.

Click on the lock icon in the URL bar and then click cookies.

Then in the blocked section allow cookies relating to the OnAIR portal to allow the session to run.

Click the below images to enlarge.

To check this:

  • Right click on the speaker icon (lower right corner).
  • Select open volume mixer.

If there is a dropdown arrow on the device option, it means their computer is using multiple audio devices and the sound might be going through a different device.





To disable the other devices right click on the speaker icon again and select open sound settings. In the sound settings select manage sound devices.

Select any device not in use and disable them. Then, close the portal and then re-open it.

Click images to enlarge.

Click images to enlarge.

To check what extensions are currently running in Google Chrome:

  • Select the icon in the top right that looks like three vertical dots.
  • Select More Tools.
  • Select Extensions.








In this window, you can check which apps and extensions are currently running in an attendee’s browser.
Certain apps and extensions can block the OnAIR portal and cause issues with video/audio/connecting to sessions (such as ad blockers, pop up blockers, etc.).
Extensions and apps can be turned off by selecting the blue slider icon in the bottom right corner of each app/extension.





What if I have a question that was not answered here?

If you have other questions that have not been answered, please contact and one of our team members will be happy to assist you.