Mrs Danella Hackett1, Ms Liza Loobeek1
1Agency For Clinical Innovation, St Leonards, Australia
Biography:
Danella is a healthcare leader at the Agency for Clinical Innovation (ACI) in New South Wales, where she has spent the past three years leading clinical engagement and collaboration to design and implement a new model of care for complex menopause management.
With over 15 years of experience as a Senior Physiotherapist in South Western Sydney, Danella brings deep clinical expertise in chronic disease management, orthopaedics, musculoskeletal care, and women’s health. Her work is grounded in a strong commitment to improving patient outcomes through innovation, collaboration, and evidence-based practice.
Abstract:
Aims:
Improve access to multidisciplinary menopause care when symptoms are severe or management complex.
Methods:
NSW previously had two well established menopause clinics in metropolitan Sydney. To expand access, the NSW Government funded the Agency for Clinical Innovation (ACI) to develop and implement a new multidisciplinary model of care. Local health districts across NSW were funded to commence or enhance existing services aligned to the ACI model. The NSW Ministry of Health is leading the evaluation.
Results:
A network of 12 referral sites and four hubs was established across four statewide cluster groups within NSW. All four menopause hubs and most referral sites are now operating. Services provide both in person and virtual care appointments, helping women receive care closer to home.
Access to care has significantly improved with the number of people accessing the services more than doubling in 2024–25 compared to the previous financial year.
Women in regional and rural areas are now accessing care via the new escalation pathway which was not previously available.
Conclusion:
The new multidisciplinary model has successfully expanded access to menopause care for women across NSW, particularly for those with more severe or complex needs and who live in regional and rural areas.